Refund Policy

Deposits

• Deposits made to secure a booking are refundable if the service is canceled at least 48 hours before the scheduled appointment.

• Deposits are non-refundable for cancellations made with less than 48 hours’ notice, except in cases of emergency or severe weather-related rescheduling.

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Service Fees

• Refunds for completed services will only be considered if there is a clear service failure (e.g., agreed-upon areas not cleaned).

• Customers must notify us within 24 hours of service completion with details and photos of the concern.

• If a refund is approved, it will be issued within 7–10 business days using the original payment method.

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Unsuitable Surfaces & Limitations

• Refunds will not be issued for surfaces that were identified as unsuitable for power washing or for pre-existing damage.

• Our team will always inform customers of risks prior to service when possible.

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Weather & Rescheduling

• If a service is rescheduled due to severe weather, the deposit will transfer to the new appointment.

• If the customer chooses not to reschedule, the deposit will be refunded in full.

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No-Show Policy

• If our team arrives and is unable to access the property (locked gates, blocked areas, no water access, etc.), the deposit will be forfeited, and the customer may be responsible for additional fees.

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Satisfaction Guarantee

• We aim to make things right before offering a refund. In most cases, we will return to address the issue at no additional cost.

• Refunds will only be considered if we are unable to resolve the concern.